May 22 Workshop followed by evening meeting- note this is a Wednesday.
Duke Okes will lead the workshop on Diagnosing, Predicting, and Preventing Human Error, and then speak at the dinner meeting. Both are at Rothchilds.
DATE: Wednesday, May 22, 2019
Diagnosing, Predicting and Preventing Human Error
LOCATION: Rothchild Catering
WORKSHOP HOURS: Class: 1 p.m. – 4:30 p.m.
Afternoon refreshments will be provided.
199.00 per person
Questions: Sherman Meade 865.429.6340
• How to view human activity as a process that can be diagnosed
Advances in technology have helped organizations significantly improve the quality of products and processes, but unfortunately improvements in human design are not so easily achieved. The result is that human error is now estimated to be a significant contributor in 80% of failures. This 1/2-day workshop is designed to help participants view human error as a result of the interactions between people and the environment in which they work. Please join us to discover:
• Human error prediction
• Sources and types of errors within that process
• Common typologies for diagnosing human error
• Why “level of solution” is an important consideration
• The importance of product/process design guidelines
• Typical prevention options and examples
• A methodology for applying mistake proofing techniques
The workshop will cover both cognitive and physical causes of human error applicable to both manufacturing and office environments.
Duke Okes (FASQ, CMQ/OE) has been in private practice since 1985, helping organizations implement processes for better management, control and improvement of their operations. He has worked with a wide range of organizations, including manufacturing and healthcare industries as well as financial and government services. He has conducted hundreds of workshops on ISO 9001, internal quality audits, failure mode & effects analysis, performance metrics, root cause analysis and risk-based thinking.
He holds degrees in technology, business and education, and is author of three books on process management topics: Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact. For registration, see http://www.asq1105.org/workshop-current
EVENING MEETING - CANCELED!! Unfortunately due to unforseen circumstances
Post-dinner Program 7:00-8:00
Pre-Dinner Clinic 5:45
Speaker: Duke Okes
Anyone who is involved in the root cause / corrective action process is likely to one day run into a situation where they are unable to find the actual causes. It might be due to inadequate knowledge, data availability, or other reasons. Regardless there are several options that can be considered as ways to overcome or compensate for the difficulty, which this presentation will provide.
Title - Dealing With “Can’t Find Root Cause” Situations
There are numerous sources of information on how to plan, conduct and report internal quality (and other management system) audits. However, rarely it is discussed how the overall audit program can be organized in order to ensure that audits are aligned to organizational objectives. However, the ISO 19011 Guideline for Auditing Management Systems provides a lot of insights for this purpose. This presentation will highlight some of the content that potential users might consider.
Title - Why ISO 19011 Should be Used to Guide Management System Audit Programs
The dinner cost is $20 including gratuity.
For reservations contact Sherman Meade by May 20 at email@example.com or 865.429.6340
Tuesday April 16
April Meeting (tour)
Tour of the Manufacturing Demonstration Facility
Location: 2360 Cherahala Blvd, Knoxville, TN 37932, behind the NTRC building. It's near the Hardin Valley Road intersection with Pellissippi Parkway.
The Department of Energy’s first Manufacturing Demonstration Facility, managed by ORNL, helps industry adopt new manufacturing technologies to reduce life-cycle energy and greenhouse gas emissions, lower production cost, and create new products and opportunities for high-paying jobs. This facility houses additive manufacturing, composites manufacturing and battery manufacturing laboratories.
The tour begins at 6PM. Please arrive early to avoid delaying the group. Long pants and closed-toe shoes are required. Safety glasses will be provided.
Topic: Importance of Electronic Documentation of Quality Data
The reservations must include full name--first, middle and last. They must indicate whether they are US citizens. If not a US citizen, an email address must be supplied for follow-up by the tour organizer.
at Ten Mile Center – 8807 Kingston Pike, Knoxville, Tennessee
Tuesday March 19, 2019
Location: Rothchild Conference Center
Pre-Dinner Clinic 5:45
Speaker: Hany Abdel-Motale, Mitutoyo Southeast regions SPC and data management specialist.
Post-dinner Program 7:00-8:00
The pre-dinner clinic will be a hands on demo measuring some sample parts and collecting the data manually vs. electronically.
After Dinner Presentation Summary:
As the industry has gone towards automated machining processes, data collection continues to be done manually in many facilities around the country, despite the push for accurate and organized documentation from methodologies such as Six Sigma and the latest ISO9001 standard. We will explore the data collection process using quality principles and problem solving techniques, uncover where problems can arise, and how to correct the often neglected processes to increase overall efficiency of the Quality Department.
About the Speaker:
Hany Abdel-Motaleb graduated with Honors from Northern Illinois University with degrees in Communications and Industrial Management & Technology where he studied Metrology, Quality Control, SPC, CAD, GD&T and other disciplines related to manufacturing. Hany used his education to enter a career in Metrology with Mitutoyo America Corporation, the largest metrology company and gaging manufacturer in the world. Hany provides factory solutions, education, and consultation to manufacturers of all industries. He currently resides in Dallas, TX as Mitutoyo’s MeasurLink and Data Management Specialist.
Hexagon opened in 2017 in the Fountain City neighborhood of Knoxville. The brewery features a 20-barrel production and 3.5-barrel pilot system with a Taproom that is open 7 days a week at 1002 Dutch Valley Drive. We also self-distribute our beers to bars and restaurants around Knoxville. http: / / hexagonbrewing.com /
February Meeting: Tuesday February 19
Tour of Hexagon Brewing Company
Location: Rothchild Conference Center
Tuesday January 15, 2019
• The Baldrige Criteria for Performance Excellence
Overview of the Baldrige Framework for Excellence
By the end of this session, you will be familiar with:
• The seven categories of the Criteria for Performance Excellence
• The linkages across the categories and requirements of the Criteria for Performance Excellence
• An overview of the TNCPE organization
How the Tennessee Center for Performance Excellence(TNCPE) Fits into Your World
By the end of this session, you will be familiar with:
• How to benefit from participating as an organization
• How to benefit from participating as an individual
Speaker: Tamera Fields Parsons, President and CEO,
Tennessee Center for Performance Excellence
Tuesday December 18, 2018
Subject: The Happiness Factor: positive intelligence, work, and productivity
In the last ten years, there has been a marked increase in the research done and the number of publications, about happiness. We know happy employees are more productive, more creative, and better at problem solving than their unhappy peers. Yet, research has shown happiness is perhaps the most misunderstood driver of performance. For one, most people believe that happiness will only come after a lifetime of working hard to achieve their goals, whether it is a position, an accolade, or a big raise. Unfortunately, those goals are a moving target and the happiness that results from success doesn’t last. Another misconception is that happiness is influenced exclusively by our genetics or our environment. Both of these factors have an impact, but in reality, a person can shape their sense of well-being in several simple ways.
In this presentation, we will explore some of the current research on happiness and what it is telling us about performance and productivity. We will also discuss some simple techniques for living life with a more positive attitude.
For meeting reservations contact Sherman Meade preferably by Friday December 14 at firstname.lastname@example.org or 865.429.6340
Speaker: Rudy Hirzel
Rudy received a bachelor’s degree from the University of Michigan in engineering and a masters from Western Michigan University in career and technical education. His work experiences include government, nuclear facility operation, construction, manufacturing, and education. He currently works as a Quality Engineer in Oak Ridge. Rudy has been a member of ASQ since 1981 and is certified as a quality engineer, quality auditor, and quality manager. Born in Michigan, but a Southerner by choice, Rudy and his family moved to Tennessee in 2015 and currently live in Lenoir City.
20.00, which includes gratuity--but, for the December Meeting, spouses and significant others are invited to attend and eat free to help us celebrate the season!
The cost is
Location: Rothchild Conference Center
Tuesday November 13, 2018
Mr. Graham is a Chemical Engineer and a USPTO-registered Patent Lawyer, admitted to practice in Tennessee since 1985. Practice is limited to Patent Law as well as Trademark and Copyright matters. He has been doing this for over 30 years.
Speaker: Mark Graham of Graham IP Law
Subject: “Patents and Other Species of Intellectual Property...Separating Fact from Fiction.”
Tour of Hines Valley Farm
October Meeting (Tour)
Tuesday October 16, 2018
+Tour will begin at 5pm (Arrival 4:45-5:00) and will last about an hour. Since John hasn’t done anything like this before, please encourage people to be on time and ask a lot of questions. I hope we have a great turnout so we can show that we are interested. Good walking / outdoor shoes are recommended.
Host: John Ledbetter of Hines Valley Farm
19801 Hines Valley Road Lenoir City, TN
http: / / www.hinesvalleyfarm.com /
At Hines Valley Farm we grow vegetables of superb taste; sell locally to keep our produce fresh; and farm according to USDA organic rules in order to minimize environmental harm. Many assume that all market farmers sell organic produce. This assumption is false. The majority of growers in the Knoxville markets are conventional. USDA organic status is verified by independent inspection. Some farmers operate under the "certified naturally grown" standard similar to USDA organic: this regime is policed by member growers. Please see organic farming for details.
More information can be found at
The Math of Extraordinary Performance
Meeting Date: September 19, 2018
For more about this exciting speaker, click here-
Organizations and groups that have noteworthy performance have one thing in common - it’s how they communicate with each other.
In this presentation, Dr. Elaine Seat provides the specifics of how high-performing groups engage based on three specific communication scenarios. The ratios are based on studies of large to small organizations, and even family units.
Tour of Alliance Brewing Company, arranged by AIChE who invited ASQ to join in. An owner of Alliance will lead tour and speak to us. Alliance is at 1130 Sevier Ave in Knoxville, TN. Dinner (probably pizza), starts at 6:00 followed by Alliance speaker and tour to start at 7:00.
Additional Special Invitation for Sept .20
20, same as the monthly ASQ meetings.
Make reservations to Sherman Meade and pay
Many Individuals have received some extent of training on how to respond to an Active Shooter, namely the “Run, Hide, Fight” model. There are a lot of organizations who offer to teach this class such as local law enforcement. However, according to the FBI, nearly 75% of these events occur at a business or organization. So how are businesses as an entity (not just individuals) preparing?
Meeting Date: May 15, 2018
Andrew Randazzo is the Founder and Executive Director of Prime Medical Training which provides life-saving training to individuals and organizations. He is a Nationally Registered Paramedic. Andrew strives to instill in students a sense of pride in their profession and love for learning. Aside from teaching, Andrew’s faith and family play a big role in his life, and he also enjoys camping, scuba diving, wake boarding, and international travel.
In this presentation, we go far beyond the Run, Hide, Fight model taught by so many organizations. Prime delves into what businesses can be doing to prevent these events from happening, protect their people and assets when the event does happen, and maintain business continuity after the event to minimize the ripple effect of loss and damages to personnel, assets, and reputation.
Speaker: Andrew Randazzo
Speaker: Doug Sadtler, who is also the after-dinner speaker.
April 17, 2018
Mini-Presentation Title: ASQ Transformation
Speaker: Doug Sadtler, Chair of ASQ Middle Tennessee Section 1118,. Doug has worked as a quality systems manager, a material flow coordinator and a quality control specialist at manufacturing companies in the Nashville area.
Title: Lessons Learned from Organizational Change: Preparing for the Long Journey
4:00 – 5:30 p.m. at Standard Aero
Meeting Date: Monday, March 19, 2018
Host will be Leon Dodd, Quality Director.
1029 Ross Drive Maryville, TN 37801
http://www.standardaero.com/ or http://www.standardaero.com/AboutUs/ContactUs/FacilityLocations/MaryvilleTN.aspx
List of all tour attendees must be provided by 3 / 14 / 18 at the latest for security check. List to include attendee name, business name, and business address for each person. If the individual is not a U.S. citizen, passport number must also be provided. No attendees are allowed to tour the facility without prior approval.
Group will gather by 4 p.m. We will have a 20 minute overview / preliminary discussion, and then we will go on the tour.
Please note the following requirements:
No charge, no dining arrangements.
All visitors must be escorted.
No pictures are allowed.
For reservations, please contact Sherman Meade at email@example.com or 865.429.6340
Visitors are welcome.
Meeting--Date: February 20, 2018
NOTE: This program was scheduled for January 16, but snow caused cancellation of that meeting.
Title: Lean in a Non-Repetitive Manufacturing Environment - Case Study
Speaker- Keith A. Leitner is a Faculty Member in the Haslam College of Business at the University of Tennessee, President and Owner of Leitner Consulting Group, and an Advisor with Liker Lean Advisors, LLC.
His talk is titled: “Staying Focused During Change, Interruption, and Distraction.”
December 2017 Meeting--Date: December 19
Speaker--Sandy Smith: For more than twenty-five years, Sandy Smith has been a professional speaker, corporate training specialist, meeting facilitator, and executive coach with leading organizations in the United States, Canada, and Europe. He is a member of the National Speakers Association and The World Futurist Society.
The modern business environment is fast paced and beset with distractions of all sorts. At the same time, employers demand more and more. How can employees stay on point in this atmosphere? In his presentation, Sandy shares steps you can take to help remain focused.
In her role in Strategic Planning and Sustainability, Lisa supports MNAA's performance excellence journey, Six Sigma, continuous improvement, performance analysis and review, and the customer experience.
November 2017 Meeting--Date: November 14th
Speaker: Lisa Lankford, Project Manager, Continuous Improvement, Metropolitan Nashville Airport Authority
Lisa has an MS in Mathematical Sciences from East Tennessee State University, a BS in Mathematics from East Tennessee State University, and is an ASQ Certified Quality Engineer, ASQ Certified Quality Auditor, and SSA Certified Six Sigma Gold Belt.
The presentation was “MNAA’s Performance Excellence Journey”. Topics include
o Performance Analysis & Review (R Shiny Dashboards, Customer Journey, Internal Collaboration, Benchmarking)
o MNAA Enterprise Systems Model
o Overview of MNAA’s Six Sigma Program
o Workforce Performance Management System
o Accelerating Your Performance Excellence Journey
This is not a dinner meeting, and there is no charge.
October Special Monthly Meeting: October 17, 2017 from 4-6 p.m.
Plant Tour at MasterCraft Boat Company, 100 Cherokee Cove Drive, Vonore, TN
The VIP tour will be followed by Question and Answer session in the plant training room. Our hosts will be Phil Walker, eBusiness Director, and Larry Janosek, Vice President of Operations.
However, a head count will be needed in advance of the tour. For reservations contact Sherman Meade at firstname.lastname@example.org or 865.429.6340 by
Monday October 16.
Closed toe shoes are required. Safety glasses and ear protection will be provided.
The plant is located just off of Sea Ray Circle--see map: https://goo.gl/maps/YVYY81PPygE2
The front-gate security guard will be expecting us and will direct everyone accordingly.
For more information see the website: http://www.mastercraft.com/
Program Title: Reliability & Maintainability: What’s Needed To Attain Top Quartile Performance
September 19, 2017
Speaker: Dr. Klaus M. Blache, Director – Reliability & Maintainability Center, at the University of Tennessee
What do the better companies do differently to attain improved performance? Dr. Blache will let us know. Data from North America and implementation efforts will be used to show that R&M can improve all areas of any type of organization.
About streaming: to log on to view the live stream, you must plan ahead and send an email to John Mashburn, email@example.com and ask to be added to the closed group for this purpose.
May 16, 2017 The Science of Metrology, Fred Henry
After the day’s workshop, Fred Henry will remain to provide an overview of the use and validation of measurement data to improve quality. You do not have to be a workshop attender to attend the evening meeting.
Post-Dinner Presentation was given by Micky Roberts, Director of Performance Management at Tennessee Department of Health. TDH is a 2016 recipient of the TNCPE Achievement Award.
APRIL 18 2017 Meeting
Pre-Dinner Mini Presentation was given by Katie Rawls, President and CEO of TNCPE, Tennessee Center for Performance Excellence. She provided an overview of TNCPE.
Our Speaker for the evening: Debra Hampton,
March 21 was a presentation on ISO 9001 by Debra Hampton, owner/auditor of Cornerstone Engineering, Training, and Consulting.
About the Presentation: ISO 9001:2015 - A Minimalist Document Approach.
owner of Cornerstone Engineering, Training, and
Consulting (CETC) based in Moultrie, GA. This will be Debra’s inaugural presentation to the Knoxville section and she will be providing her wealth of knowledge and experience to discuss how to implement the latest ISO 9001:2015 revision without creating a documentation avalanche!
Debra has previously presented this material as a free webinar that can be previewed on
Debra Hampton will discuss how to implement ISO 9001:2015 compliant systems that have
the minimal documentation requirements and will still pass third party audits without nonconformances. This is achieved by applying a methodical approach that focuses on building a system of processes that collect data to make decisions that create sustainable, continual improvement and consistent product.
We will also be attempting to Live Stream this presentation, via our new Facebook Live
30 years of experience in improving processes and systems at hospitals, schools, and
Streaming group site, https://www.facebook.com/groups/#
About the Speaker: Debra Hampton is a Professional Engineer and Lead Auditor with over
team of people who specialize in maximizing effort with minimal documentation. CETC also
many types of manufacturing facilities,
She is the owner of Cornerstone Engineering, Training and Consulting (CETC) and leads a
provides a wide array of training and consulting services. Since graduating from Iowa State with a degree in Agricultural Engineering, her career has been multi-faceted and still is. She is also the author of Turning Effort into Dollars, which is about what suppliers need to know and should be doing. It is a tool for Customers to use to convey to their suppliers concepts to manage and improve their organizations ability to fulfill requirements.
Interested parties can learn more about Debra and CETC at www.ce-q.com.
On Tuesday February 21, the Knoxville section toured the Molecular Pathology Laboratory Network Facility in Maryville, TN. Molecular diagnostics are becoming a dominant driver in the practice of contemporary laboratory medicine, and MPLN is specialty reference laboratory in the areas of anatomic pathology, hematopathology, molecular oncology, cytogenetics, medical genetics, genomics and women’s health. MPLN has been serving the medical community for more than 25 years, providing opportunities to improve or expand the practice capabilities of their clients.
Location: 250 East Broadway, Maryville, TN, 37804.
2370 Cherahala Blvd., Knoxville, TN 37932 https: / / www.google.com / maps / dir / / 2370+Cherahala+Blvd,+Knoxville,+TN+37932
Meeting , January 24, 2017, 5-7 p.m.
Tour of ORNL/Manufacturing Demonstration Facility (MDF) http://web.ornl.gov/sci/manufacturing/mdf/
SECURITY NOTE: We must provide names, email addresses, and nationalities of all foreign nationals by Monday, January 9th, and names (only) of US citizens by Jan. 20, as they want them to appear on their visitor badge. No one can enter without this advance preparation.
Closed toed shoes are and long pants are required when touring the MDF High Bay.
Be sure to have the correct ID for badging purposes the day of your visit:
U.S. Citizen – Compliant ID
Compliant state driver’s license (except State Driver’s licenses: Minnesota, Missouri, and Washington, which are non-compliant; require alternate ID)-US Passport-HSPD12 badges-Military ID
Foreign National – Green card, Visa with proper VWB stamp, passport, I-20, B1, EAD, etc.
For reservations, please contact Sherman Meade at firstname.lastname@example.org or 865.429.6340
More details may be posted here--please check back before Jan. 24.
Title: Generational Perspectives and Performance
Meeting, December 20, 2016
Dr. Elaine Seat of of the Haslam College of Business at the University of Tennessee
There is a lot of talk about the generations. Our speaker demystifies who the generations are and how they developed their perspectives. Based on this knowledge, she provides practical insights on how to enable extraordinary performance when everyone is working at their best, based on their generational perspectives.
Dr. Elaine Seat is on the faculty of the Management Department of the Haslam College of Business at the University of Tennessee. Elaine arrived in the Business School via an unusual path. She began her professional career designing machines as a licensed mechanical engineer and grew into roles as a chief engineer and engineering manager. After learning first-hand about the barriers limiting technical professionals from their best work, she studied Sport Psychology and Counseling Psychology to better understand what it takes for high-performing individuals to reach extraordinary performance.
Knoxville, TN 37923
Location: Rothchild Catering
8807 Kingston Pike
20 with no gratuity. However, besides being a professional development meeting, this meeting is special: spouses and significant others attend for free in December!
For reservations, please contact Sherman Meade at email@example.com or 865.429.6340, preferably on or before Friday, before the Tuesday meeting.
Hope to see you there!
Meeting, November 15, 2016
Duke Okes of Aplomet
While FMEAs are a popular technique for performing risk assessments in the quality world, the level of detail makes them not so useful for high impact, low frequency (HILF) quality risk events such as loss of a key supplier. An alternative is the bowtie, an excellent tool for evaluating causes, impact and controls.
Predinner Mini-Clinic Duke Okes presents Risk-Based Thinking
Title: Would a Bowtie Make Your Risk Assessment More Presentable?
This presentation will demonstrate the use of the bowtie for several risk assessments, as well as how it can be tied into planning, reviews and response for risk management. It will also be shown how it can support risk based thinking and ISO 9001:2015’s section’s 4.1 & 4.2 to identify and monitor risks likely to be on the management review and/or enterprise risk management agendas.
The 2015 revision of ISO 9001 looks pretty significant. Everything’s been scrambled, there are changes in terminology, and even no longer a requirement for a management representative. So if you’re in charge or involved in the transition, what are the major issues you should focus on? This presentation will summarize the changes by categorizing each of them into one of three groups: 1) No need for action, 2) some slight adjustments, and 3) find out how to make it work in your organization. This will be followed by a discussion with representatives from two local organizations who have made the transition.
After Dinner Presentation: Title: ISO 9001:2015 – What to Pay Attention To
Duke holds degrees in technology, business and education, and is author of two books on process management topics: Root Cause Analysis: The Core of Problem Solving and Corrective Action, and Performance Metrics: The Levers for Process Management.
Duke Okes (FASQ, CMQ/OE) has been in private practice for 31 years, helping organizations implement processes for better management, control and improvement of their operations. He has worked with a wide range of organizations, including manufacturing and healthcare industries as well as financial and government services. He has conducted hundreds of workshops on ISO 9001, internal quality audits, failure mode & effects analysis, performance metrics, root cause analysis and risk based thinking.
Topic: What is HPI, and why does my company need it?
October 18, 2016
Speaker: Richard Hailey, Training solutions
· Human Factors
In its purest form, the Human Performance Improvement (HPI) philosophy seeks to recognize the elements of human error, measure and predict human behavior and then actively defend against errors, mistakes and violations.
Individual performance, as well as group and organizational performance, is influenced by:
· Organizational Factors
· Environmental Factors
In recognizing these factors, HPI provides the tools for analyzing organizational weaknesses, understanding accepted, condoned and endorsed deviation and discerning cultural “norms”.
By using the HPI approach, modifications can be made to the organization, the culture and human performance, with the desired result being transformation to a Just Culture and ultimately to a High Performance Organization (HPO).
Knoxville, TN 37917
Shulz Brau Brewing
126 Bernard Avenue
20 with no gratuity. We will be providing:
We will be starting off the meeting year with a visit and tour of Shulz Brau Brewing in Knoxville. Price will be
The tour (of course)
Our visit will coincide with the celebration of Oktoberfest, so there might be additional stuff going on. Trivia will be taking place in the bier garden, for those who want to participate.
A beer in a Shulz Brau glass (keep the glass)
Pizza from Barley’s